How the Score works
How your HoWA Score works.
See what affects the reading, how confidence is shown, where information comes from and how you can correct something that is wrong.
What affects the Score
The parts behind the reading.
Home Record and sources
25%Care and maintenance
25%Protection and certificates
20%Efficiency and resilience
15%Readiness and continuity
15%
The same evidence should be treated consistently whoever supplied it. Paying for a service or product does not buy a higher Score.
Confidence and correction
Confidence shows how much is known.
Record confidence is separate from the HoWA Score. It reflects how much reliable information supports the reading. If something is missing or wrong, you can add evidence or correct the record.
What you can expect
Clear sources, corrections and permissions.
One record for your home
Where duplicate property information appears, HoWA should resolve it rather than leave you with competing versions of the same home.
A record is created when you choose
Searching or browsing should not silently create a persistent Home Record for you.
Sources are shown
Facts and suggestions should show where they came from and when they were last updated where that matters.
You can correct information
You should be able to dispute or correct inaccurate information without upgrading your plan.
You choose what is shared
A provider should receive only the information needed for the action you approve.
You know who is providing the service
HoWA should make clear when guidance comes from HoWA and when a separate seller, provider, insurer or adviser is involved.
Important changes are explained
If a material change affects how the Score is calculated, the change and its effective date should be published.
Availability is labelled
Beta, pilot and future features should be identified as such.
When the method changes
Changes to the Score method are explained.
If HoWA changes how the Score is calculated in a way that materially affects the reading, the change should have an effective date and a public explanation. Record confidence remains separate from the Score.
The HoWA Score is not a survey, valuation, insurance rating, safety certificate, personal credit score or guarantee of condition. It is a reading based on the information and evidence available to HoWA at that time.